There is a known issue where Partner Super Administrators cannot see/select the country for Aruba, Bonaire, or Curacao when creating a new MSP Flex licensed customer within the Partner Dashboard.Ī different country can be selected in the interim, and changed afterwards by making a follow up request to our Partner/Customer Care team.Įnterprise Dashboard: Any custom dashboards created, edited, or deleted by an Enterprise Administrator will be reflected in all subestates.

Partner Dashboard: Flex license customer creation - the option to select Aruba, Bonaire, or Curacao from the country drop-down is not available. Save the policy with the shorter tag name, and repush the global template. Change this tag to shorten the total length by 2Ģ. To resolve this error in the interim of the default tag being updated.ġ. Policy: Base Policy > Email Security- Email Security > Inbound (tab) > Anti-Malware (section) > ‘Un-scanned emails’ (toggle enabled) While this is a generic error and could be triggered for other reasons - if it happens and the following policy is enabled, it will apply to this Known Issue where the tag length cannot exceed 40 characters There is a known issue where pushing a global template that includes the Central Email base policy with the option “unscannable email” enabled by default will result in a failure to push the policy to a customer afterward.Įrror shown “Push to customers failed after several attempts. Partner/Enterprise Global Templates: Error 'Push to customers failed after several attempts' - due to Central Email 'unscannable email' default tag option. Additionally, the original license will be removed from the License page automatically 30 days after its expiration. In the interim of this being resolved, the license usage discrepancy between the old and new licenses can be ignored.

The original license will be removed from the License page automatically 30 days after its expiration. Note: Flex licenses will not be affected by this behavior as only one line item per license is possible. This usage calculation distribution issue will not affect products' use/management or development. Product usage may not be split evenly between the licenses (one license may show overage, while another will show underutilized), while others may show the usage duplicated between the two. The license usage shown on the License page can be inaccurate when there is an upgrade or downgrade of the same license type.įor Term or Master Licensed customers: If a license is upgraded or downgraded on the Central License page, the usage displayed between the old and new license may be incorrect while the original license remains listed on the License page.

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